Verification Desk

Gransino Casino: Unverified Today, Verified and Paid Tomorrow

One identity check per account keeps payouts to under 24 hours and meets our licence duty; it is usually done in 31 hours.

Start Verification Now

Licensed & auditedGaming Control Board Curaçao license OGL/2012/6551/356. Independently tested by BMM Testlabs and Gaming Laboratories International.

Cashout Cleared

Skip the Queue at the Cashier

These six lines settle who checks you, how long it takes and where help sits.

Who checks you

Gransino Casino N.V.

Licence we hold

Gaming Control Board Curaçao, OGL/2012/6551/356

Time to clear

Within 31 hours

Required before

Your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Straight Through the Check

Pass the Check on Your First Upload

Follow these four moves and your files reach the review team ready to approve.

Which File Is Missing?

Log in, then open the verification area from your profile menu. That page shows which of the three documents is still outstanding and which has already cleared.

Full Frame, No Glare

Photograph your identity document flat on a table in daylight, with all four corners inside the frame. Glare and cropped edges are the usual reason a good document fails.

Recent Proof of Address

Show your address proof from the last three months, showing your name and street address. Send payment proof as a screenshot that includes your name and card details masked.

Sent Once, Now Wait

Send the files once and leave the reference in the verification area. Reviewers reply by e-mail, so watch that inbox rather than resending the same document.

At the Upload Screen

Check Each File Before You Send It

Keep this beside you at the upload screen so no file comes back for a second try.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showFull photo page, all four corners visible

Proof of address

ConfirmsWhere you live in New Zealand

Copy must showYour name, street address and issue date

Payment method confirmation

ConfirmsThe card or wallet in your name

Copy must showYour name plus first and last four digits

Four Moments

Paperwork First, Payout Straight After

After this, you will know each point where Gransino asks for documents and why.

First Cash-Out Moment

A first cash-out is where the licence says we must confirm who you are, so your ID and an address paper go to the team.

Age Proof at Sign-Up

Signing up or making your first deposit can bring an age check, and one clear ID copy showing 18+ settles it on the spot.

Higher Limit Request

Ask for a higher deposit limit and the team looks again at what you earn, so payslips or a bank statement may be requested.

New Method, Fresh Proof

Adding a card or wallet the account has not used means we tie that method to you, so a screenshot showing your name is asked for.

Where Did the Money Come From?

Gransino Casino N.V. holds licence OGL/2012/6551/356 from the Gaming Control Board Curaçao, and that licence obliges us to know where a player's money comes from. Treat the request as routine paperwork rather than suspicion.

Which paper applies depends on your situation, and the team names the exact one.

Recent payslips from your employer
Bank statements covering recent months
A tax return or income summary
Proof of a property sale
A pension or benefit letter

Your Upload Came Back Unread

One Match, No Delay. A bill in another name or address cannot be matched to your account, so the team sends it back. Upload a bill showing the name on your account Update your address in the profile first

Stale Utility Bill. A utility bill from an old period proves nothing current, so the team returns it and asks for a fresher copy. Pull a bill dated within the last few months Send the newest copy you hold

Expired Then, Useless Now. An expired ID no longer confirms who you are, so the team rejects the copy and asks for a valid one. Renew your passport or licence, then rescan it Send the new photo in full colour

Getting Paid Sooner

What You Get Once Cleared

Six questions New Zealand players ask while a payout sits waiting on the check.

When is the check needed at the latest?+

By the terms of our licence, nothing leaves the cashier until your identity is confirmed, so the check is finished at the latest before your first withdrawal. Gransino Casino may also ask earlier, at registration or at the first deposit, so keep your files handy.

My document was refused, so what should I do next?+

Read the note attached to the refused item before you send anything else. Most rejections come from a cropped edge, a glare across the text or a photo of a screen instead of the paper, so reshoot in daylight and send a fresh copy to [email protected].

Which regulator holds the Gransino Casino licence?+

The Gaming Control Board Curaçao licenses Gransino Casino N.V. under number OGL/2012/6551/356. That licence is what obliges us to confirm who you are and where your money comes from before a payout moves.

Is my passport copy safe once I send it?+

Files travel to us through 256-bit AES encryption, and only the team handling your account can open them. Data is held for the purposes of the licence only, and you can reach the privacy team at [email protected] with any question about yours.

Could I be asked for the same documents twice?+

Sometimes, yes. A document that has expired, an address that has changed or a name that no longer matches your payment method will bring a fresh request, and the source of funds check can also arrive months after your first payout.

Can I send my documents straight from my phone?+

Yes, the upload accepts photos taken on a phone, and most players use exactly that. Hold the phone flat above the document, turn off the flash, and check that all four corners and the small print appear before you send.