Your account, your call

Steadier play with Gransino Casino limits

Play only from 18+, and every Gransino Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion as standard.

Set your limit

Licensed & auditedGaming Control Board Curaçao license OGL/2012/6551/356. Independently tested by BMM Testlabs and Gaming Laboratories International.

Four essentials

Responsible gambling essentials at a glance

One line that clears up the worry about where to check the rules, who to ring and how to reach us.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2012/6551/356

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion help[email protected]

The point where play speeds up

The limit and control tools in your account

Reach for this block when play has started to feel like a routine rather than a choice.

Set it before you play

Cap what leaves your bank each day, week or month, and switch this on before your first spin rather than after a costly session.

Your worst night, capped

Decide in advance the most you are willing to lose, so a hard night ends at a figure you already accepted calmly.

Keep an eye on the clock

Ask for a gentle nudge as time passes, useful whenever you play without a clock in view or lose track of the evening.

Time when play feels heavy

Take a break from play for a while and keep your account open, which suits a busy week or a spell that feels too heavy.

Choose to be excluded

Close the door on your own play for a stretch, choosing this when a pause has not been enough to settle things.

Limits, gently set

How do you put a limit in place?

Gransino Casino keeps limits inside your own account, so nothing is decided in the heat of a session.

Are your details current?

Sign in with your email address and open your profile, then check that your name and details are current before changing any setting.

Where do the controls sit?

Look for the responsible gambling area inside your account, where the full set of controls sits in one place.

Which control fits?

Pick the control that matches your worry, a deposit limit, a loss limit or a time reminder, and choose a figure you can live with.

Read the confirmation

Save the setting and read the confirmation on screen so you know it is active, then keep your chosen limit where you can see it.

Under 18 today, a family conversation tomorrow

Guard your login details. Keep your login details away from anyone under 18. Before your first withdrawal, proof of identity and proof of address are checked so the account holder is verified as 18 or older.

A home where the barrier stays up. Install filtering software on shared phones and computers to block gambling sites for younger users. Passwords for the app should sit with an adult, and the filter should be updated when devices change.

Before blame, a conversation. Talk about the spending you have noticed without blame, and ask what would help. The Gambling Helpline Aotearoa on 0800 654 655 advises relatives too, free, at any hour.

How to tell it is time to stop

Catching these signs early keeps a hobby from turning into a worry. A limit set before your next session, or a pause, is the simplest first step, and neither is a failure.

Read through and notice how many of these sound familiar to you.

You play longer than you planned to
Chasing a loss with a bigger deposit
Hiding your play from family
Borrowing money to keep playing
Restless or irritable on days you do not play
Skipping other plans so you can stay in
Spending money meant for bills

Reaching out for help

Help is free, and no one else needs to know

This block settles who to reach, at what hour, and at what cost.

Gambling Helpline Aotearoa

Call this national line any hour of the day or night for a confidential talk about your gambling or a relative's. It is free, and you can also reach it by text if speaking feels hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with this nationwide service, which offers peer and cultural support and a network of clinics. Reach it on the freephone line or by text during weekday business hours. pgf.nz

Safer Gambling Aotearoa

Visit this Health New Zealand information site, made for people who gamble and for their families. It explains signs of harm, offers practical tips and helps you find support close to home. safergambling.org.nz

A day away or a stop for a long stretch?

Take a short break. Choose this in your casino account when you want a break of hours or days. Access stays closed for the period you pick, then returns without you asking again. Set it before you play, not after a loss.

Stopped, not paused. Ask for this in your casino account when you need months, not days. When you show signs of problem gambling, Gransino Casino must exclude you from all its platforms for up to two years, and this cannot be lifted early.

Account-level self-exclusion. Setting it here is the step that counts, because this market keeps no national self-exclusion register. Arrange your break inside your casino account, then ring the Gambling Helpline Aotearoa if you would like to talk it through.

You are deciding now

Can a closing decision be undone?

The worry that a break you request will be hard to undo or awkward to ask for

If I set a cooling-off period, is my account locked out completely?+

A cooling-off period closes play for the number of days you choose, while your balance and history stay where they are. Sign-in is blocked until that period runs out, then the account opens again as before. Talk to live chat if you are unsure how long to set it.

Where do I change a limit I set a while ago?+

Limits live in the responsible gambling section of your account, and you change them in the same place you set them. Open that area, pick the limit you want to adjust and save the new value. Keep the change before your next session rather than during one.

Can I cancel a self-exclusion before the period ends?+

No. A self-exclusion stays in place for the whole period you chose, and no request shortens it. That firmness is the point: it holds the decision you made with a clear head. Plan the length with that in mind, because the door stays shut until the date you picked.

How can I help a relative who keeps playing past their means?+

Ring the Gambling Helpline Aotearoa on 0800 654 655, which takes calls around the clock and advises relatives as well as players. Free counselling is also available through the Problem Gambling Foundation, with clinics nationwide and a freephone line. Speaking first, without blame, often opens the door.

Why does the casino check my age before I can play?+

Gransino Casino admits adults only, and no one under 18 may hold an account or play for money. Identity and age are verified before the account is activated, so proof of identity and address are requested at sign-up. This check protects young people and keeps the licence in good standing.